Sayed's CV
Sayed Ebrahim
Director of Operations | Operations
Profile summary
Strategic Director of Operations with 15 years shaping operational outcomes in the GCC region, specializing in P&L management, workspace expansion, and workflow automation. Grew coworking occupancy from 25% to 90% and expanded annual revenue to 4M Bahraini Dinars through strategic partnerships and in-house service development. Known for scaling multi-functional teams, directing site operations, and aligning business growth with regional economic visions. Committed to driving operational efficiency, member satisfaction, and sustainable commercial growth.
Career highlights
Operations and P&L Management: Directs site operations and manages budgeting and vendor contracts, overseeing a site P&L of 150K BHD per year growing 7% annually at Spire Hub.
Workspace Growth and Relocation: Tripled workspace capacity from 20 to 60+ desks while cutting monthly rent 33% from BHD 1,800 to 1,200 by relocating operations to a larger facility.
Occupancy Expansion: Grew coworking occupancy from 25% to 90% across 50+ member companies by relaunching the space post-COVID with a repositioned member experience and SME-focused programming.
Revenue and Scale Expansion: Expanded annual revenue to 4M Bahraini Dinars by designing in-house travel packages, securing direct airline agreements, and standardizing service workflows as General Manager.
Key skills
Professional experience
Reports directly to executive leadership, managing a 7-person cross-functional team spanning café operations, coworking administration, and automation initiatives while setting strategy for financial performance and community partnerships.
- Relaunched the space post-COVID with a repositioned member experience and SME-focused programming, growing coworking occupancy from 25% to 90% across 50 member companies.
- Managed budgeting, forecasting, and vendor contracts across the coworking operation, overseeing a site P&L of 150K BHD per year growing 7% annually.
- Executed brand and service awareness programs through startup partnerships with Tamkeen, Bahrain Ascics, and Bahrain Readers to increase tenant subscriptions and café footfall.
- Introduced SME packages, youth-friendly services, and startup-focused programming aligned with Bahrain Vision 2030 to boost member acquisition and retention.
Shaped physical operations for a growing multi-desk workspace facility, steering lease negotiations and facility management. Defined administrative procedures and managed internal systems infrastructure to maintain daily operations across the location.
- Tripled workspace capacity from 20 to 60 desks while cutting monthly rent 33% from BHD 1,800 to 1,200 by relocating operations to a larger facility in the same prime district.
- Reduced onboarding and administrative workload by building internal automation for member onboarding, access control, and reporting on Odoo ERP.
Reporting to the board, shaped company trajectory from a solo launch into an 11-person cross-functional operation covering sales, logistics, and daily execution. Defined commercial and operational strategies to stabilize the business during the 2016 through 2020 timeframe.
- Expanded annual revenue to 4M Bahraini Dinars by designing in-house travel packages, securing direct airline agreements, and standardizing service workflows.
- Maintained company cash flow through the COVID downturn by transitioning staff to commission structures and right-sizing headcount while sustaining core operations.
Shaped operational strategy for travel and tourism services, steering workflow coordination across booking, CRM, and financial departments while maintaining service delivery standards and execution timelines.
- Improved booking throughput and accuracy by overhauling booking, CRM, and financial workflows.
- Automated FIT and group-trip tracking to streamline operational reporting.
- Coordinated vendor relationships and handled office procurement to maintain supply levels for daily operations.
- Assisted with scheduling appointments and managing correspondence for the general manager.
Education
Applied Computing
MIS Program
Certifications
Languages
Arabic · Native
English · Fluent